FAQ
How do I place an order?
Add products to your basket, choose delivery or pickup, then check out as a guest or with an account. The order is binding once you tick the terms box and click “Order with payment obligation”.
Which payment methods do you accept?
SEPA bank transfer, payment at shop pickup (card or cash, pickup orders only), and online card payment via Mollie when offered at checkout.
When is my order prepared if I pay by transfer?
As soon as the money arrives. An instant transfer allows same-day preparation. If unpaid after 7 days, the order is cancelled.
How much is delivery?
Shop pickup: free. Paris delivery: €4.90 (free from €50, minimum order €20). Colissimo France: €7.90 (free from €80). Details: delivery and pickup.
Do you deliver the same day?
In Paris (75), yes, for orders placed before 14:00 Monday to Saturday; otherwise next day.
Can I get fresh or frozen products by Colissimo?
No. Fresh, frozen and alcohol are not sent by post; they are available for shop pickup and Paris delivery.
How long is my order kept in the shop?
It is ready in 2 h during opening hours and kept for 3 days.
Can I cancel or withdraw?
You have 14 days for non-perishable goods, with exceptions (fresh, frozen, unsealed hygiene products). See withdrawal and returns.
An item is damaged or missing. What do I do?
Write to service-client@eurominimarche.shop within 48 hours with a photo: we refund or replace.
How do I know if a product contains an allergen?
The product page lists ingredients and allergens, but the packaging is the reference. See products and allergens.
Why am I asked about my age for alcohol?
Selling to minors is forbidden. You confirm you are 18 at checkout, and proof of age may be requested at delivery or pickup.
Where do product photos come from?
From Open Food Facts, Open Beauty Facts and Wikimedia Commons, under free licences. They are illustrative; the packaging you receive may differ.
How do I delete my account or data?
Write to rgpd@eurominimarche.shop. See the privacy policy.
Do you offer other services in the shop?
Yes: photocopies, printing, internet access and a parcel pickup point. See our services.